Lola’s Visits: The Special Bond Between Lola and the Kids at CHEO

Written by Jenna Hobin

Lola with her handler/owner, Danielle.

At the Children’s Hospital of Eastern Ontario (CHEO), healing often takes unexpected forms. As Sonja Smydo, an Occupational Therapist in the Pediatric Inpatient Psychiatry ward, shares, one of the most beneficial supports has four paws and a wagging tail.

Lola, a therapy dog with Ottawa Therapy Dogs, visits the unit alongside her volunteer handler Danielle—and serendipitously, Sonja is the staff member who gets to accompany them during their visits, making her a regular part of these meaningful moments. 

Sonja takes a "paws" from work with Lola (L) and her fellow Ottawa Therapy Dog, Copain (R).

In a space where conversations often focus on mental health, Lola creates an opportunity for something different. “They get to talk about their interests, and just smile and laugh, getting the opportunity to interact in a way that just gives them a chance to be a kid,” says Sonja.

For patients experiencing psychosis, Lola offers a vital source of calm and stability. “When they come into a visit, their energy levels completely calm down,” Sonja explains. “They will just focus on Lola and pet her.”

Lola helps in ways that might seem small but are deeply impactful. “For kids who have a hard time getting out of bed, Lola often motivates them to start their day by showering, getting dressed and encouraging them to participate in other activities,” Sonja explains. Her visits are so eagerly anticipated that patients organize their days around them, creating a sense of routine and something to look forward to. 

Lola ready to go to CHEO for a visit.

Even children who are withdrawn or hesitant to speak often open up around Lola. As Sonja shares, “Often in pet therapy is where we will get to know these patients the most. She makes a big difference.”

Sonja has also seen how her presence can completely transform the environment. “Lola acts as an icebreaker that helps me build stronger relationships with the patients,” she explains. The warmth and comfort that Lola brings creates a sense of trust that carries beyond the visit itself—making it easier for Sonja to connect with patients afterward.

Lola’s impacts have inspired lasting memories and sparked creativity; one patient even created a beautiful painting in her honour, which was gifted to Danielle as a meaningful keepsake of the bond they shared.

A patient's painting of Lola

Lola is more than a visitor—she’s considered one of the most cherished members of the team. So much so that when staff prepared a special card for her, they had to add extra pages to fit all the messages. “She’s one of the most beloved members of our team,” Sonja says.

In a unit where children face some of life’s hardest challenges, Lola brings something beautifully simple—but incredibly powerful: connection, calm and joy.